Client Support for Expats in Spain

Insurance Support, Claims Assistance & Visa Guidance

Client support Spain for expats providing clear, ongoing assistance with insurance policies, claims and visa documentation — with direct access to experienced advisors.

Speak with an Advisor

Support options

How Can we Help you Today?

Living in Spain often involves insurance, documentation and administrative processes that require clear and timely answers.

Our team supports expats before, during and after their insurance is in place — with direct access to experienced advisors in English and Spanish.

Choose the option that fits your situation:

Policy Questions & Updates →

Understand your coverage, update details or adjust your policy.

Visa, Residency & Certificates →

Preparation of visa certificates, proof of insurance and required documentation.

Speak With an Advisor (EN / ES) →

Direct access to a bilingual advisor.

Claims Support →

Guidance through medical, property or travel claims.

Renewals & Switching →

Review options at renewal or switch to UEI from another provider.

Contact Support

Contact UEI Support

Support is prioritised for existing UEI clients.
New requests may be redirected to the appropriate service.

Handled by experienced advisors. Priority support for UEI clients.

Why UEI

Clear, Human Support you Can Rely On

Real advisors — no call centers, no automated replies

Support in English or Spanish

Fast responses when timing matters

Clear explanations, without jargon

Help at every stage

Independent insurance broker regulated in Spain

DGSFP — No. F3480.

This is not a help desk.
It’s ongoing support for your life in Spain.

Support FAQs

Support & Assistance — FAQs

1. How fast can you provide a visa certificate?

Usually the same day, depending on insurer requirements.

2.How do I update my policy details?

Send us a message — we'll handle it with your insurer.

3.I have a medical appointment and need help — what should I do?

4.How do I file a claim?

We’ll assist you through the full claims journey, from first report to resolution.

5.Can UEI help me compare options at renewal?

Yes — we review your needs and compare the best alternatives.

6.Can I switch to UEI if I’m already insured?

Absolutely — just contact us.

7.Is support available in English?

Yes — all advisors are bilingual (English/Spanish).

Need help? We are here for you.

Support for expats living in Spain, with clear guidance and direct access to experienced advisors.

Submit a support request