Client Support for Expats in Spain

Support Center — Real Help, When You Need It

Living in Spain often comes with questions, paperwork, and situations that need quick, clear answers — especially when insurance, visas, or healthcare are involved.

At UEI, our support team is here to help you before, during, and after you’re insured.
Always with real people. Always in English or Spanish. Never call centers.

Need a new insurance quote?

Use our main form here

(This page is for support and assistance.)

How We Support You

How Can We Help You Today?

Choose the option that best fits your situation:

Policy Questions & Updates →

Help understanding your coverage, updating details, or adjusting your policy.

Visa, Residency & Certificates →

Fast preparation of visa certificates, proof of insurance, and required documents.Fast preparation of visa certificates, proof of insurance, and required documents.

Speak With an Advisor (EN / ES) →

Direct access to a bilingual advisor — no scripts, no pressure.

Claims Support →

Guidance through medical, property, or travel claims — step by step.

Renewals & Switching Providers →

Compare options at renewal or switch to UEI even if you’re already insured.

What You Can Expect from Our Support Team

Clear, Human Support You Can Rely On

Real advisors — no call centers, no automated replies

Support in English or Spanish

Fast responses when timing matters

Clear explanations, without jargon

Help at every stage

This is not a help desk.
It’s ongoing support for your life in Spain.

Talk to an Advisor

Get in Touch with Our Support Team

Contact UEI Support

Your data is secure & protected. We reply quickly. No automated bots. No pressure.

Quick Answers to Common Questions

Support & Assistance — FAQs

1. How fast can you provide a visa certificate?

Usually the same day, depending on insurer requirements.

2.How do I update my policy details?

Send us a message — we'll handle it with your insurer.

3.I have a medical appointment and need help — what should I do?

4.How do I file a claim?

We’ll assist you through the full claims journey, from first report to resolution.

5.Can UEI help me compare options at renewal?

Yes — we review your needs and compare the best alternatives.

6.Can I switch to UEI if I’m already insured?

Absolutely — just contact us.

7.Is support available in English?

Yes — all advisors are bilingual (English/Spanish).

Need Help? We’re Here for You.

Wherever you are in Spain, and whatever your situation, our team is ready to assist with clarity, speed, and real human support.

Submit a Support Request

Need a new insurance quote?
Go to /contact-us/